SSD National Service Desk Customer Satisfaction Survey

Closed 30 Sep 2017

Opened 1 Dec 2016

Overview

As part of our Continual Service Improvement plan, we would like to invite you to complete the following Customer Satisfaction Survey.

The results of this survey are reviewed on a daily basis.  This gives Contact Centre staff the ability to identify any issues, ensuring the customer experience is improved, and also gives an opportunity to follow up with customers regarding specific feedback.

A monthly report based on the Customer Satisfaction data is also produced, which is reviewed by the Service Management Team.  This ensures that levels of satisfaction are tracked over time to ensure trends are quickly identified and actions put in place to improve your experience

Areas

  • All Areas

Audiences

  • GP Practice Managers
  • Clinicians
  • Managers
  • Commissioners
  • IG Specialists
  • IG Administrators
  • IT Specialists
  • Internal Audit Representatives
  • Dental Managers
  • Pharmacy Managers
  • SHA Cluster IG Managers
  • PCT Cluster IG Managers
  • Patients
  • Carers
  • Members of the Public
  • Local Authority IG Managers
  • Social Care Providers
  • Public Health Organisations
  • Informatics Specialists
  • Auditors
  • Academia/Research
  • Prison Health
  • Hosted Secondary Use Teams
  • NHS Business Partners
  • Commercial Third Parties
  • Qualified Providers - Clinical
  • Qualified Providers - Non Clinical
  • Community Pharmacies
  • CIOs
  • Finance Managers
  • Health IT System Suppliers
  • Laboratory Staff
  • Pathology Staff
  • Laboratory Medicine Staff
  • Trust/Practice IT Staff
  • Senior Information Risk Owners
  • 111/999 Call Handlers
  • Clinicians
  • Customers of the South Devon NHS Service Desk
  • Heads of Information
  • Information Managers
  • IT Quality Assurance Managers
  • Data Quality Managers
  • TRUD SNOMED CT Subscribers
  • Clinical Coding Professionals
  • Clinical Coding Auditors
  • Coding, Finance & Information Managers
  • TRUD NICIP Subscribers
  • Health Care Resource Groups (HRG) Users
  • National Caesmix Office
  • Registered Users of Submission Portal
  • Acute Non Foundation Trusts
  • Acute Foundation Trusts
  • Care Non Foundation Trusts
  • Care Foundation Trusts
  • Ambulance Non Foundation Trusts
  • Ambulance Foundation Trusts
  • Mental Health Non Foundation Trusts
  • Mental Health Foundation Trusts
  • GP Practices
  • Clinical Commissioning Groups (CCGs)
  • Dentists
  • Special Health Authority (SpHA)
  • Independent and Voluntary Sector
  • NHS Care Homes
  • NHS Commissioning Board
  • Trust Development Authority
  • Arms Length Bodies
  • Commissioning Support Units (CSU)
  • NHS Commissioning Board
  • NHS England
  • NHS England - Local Area Teams
  • Social Enterprises
  • Hospices
  • Specialist Palliative Care Services
  • Eye Care Services
  • BAAS Customers
  • Local authorities
  • Clinical Commissioning Groups
  • Acute Care
  • Community Care
  • Secondary Care
  • Ambulance Services
  • Out of Hours Services
  • Social Care
  • Secondary Use Organisations
  • Voluntary Sector Organisations
  • All Secondary Healthcare Providers
  • NHS England Commissioning Teams
  • All Users
  • All Users of This Statistical Information
  • Cancer Services
  • All Users of the Commissioning Data Sets
  • All Users of National Data Sets
  • Acute Non Foundation Trusts
  • Acute Foundation Trusts
  • Care Non Foundation Trusts
  • Care Foundation Trusts
  • Mental Health Non Foundation Trusts
  • Mental Health Foundation Trusts
  • GP Practices
  • Independent and Voluntary Sector
  • IT System suppliers
  • Private Health care provider
  • HSCIC colleagues
  • Information Teams
  • Clinicians
  • Data Consumers
  • System Suppliers
  • Event attendees
  • NHS Digital Staff
  • Other NHS Organisations
  • All NHS organisations
  • Heads of Profession
  • Career Managers
  • Lorenzo CoP
  • NHS Trusts

Interests

  • Learning & development